Big customer network management expert system
Introduction
In order to satisfy telecom customers’ requirements to active monitoring management, telecom provides the big customer network management expert system. The system enables customer monitor the special line circuit and client plug-in equipment; and it offers the differential end-to-end service. Telecom big customer network management system includes three parts. They are the customer special line WEB self-service, the customer private network management and the customer intelligent environment management.The customer special line WEB service means that telecom starts portal website and customers can query the operation status through the Internet. They can also forward the fault and query kinds of analysis reports. The customer private net management means to offer customers services such as maintenance, monitoring and software rent. The customer intelligent environment management means to assist customers to care for the machine room, and collect, monitor, manage data from the equipment, surroundings and security status on sites.
Product Introduction
Telecom big customer network management system is such kinds of service that utilizes the uniform customer network monitor management flat, actively monitors the client WAN including client CPEs.
Telecom big customer network management system acts as “one end plug-in and whole net monitors”. The system continuously monitors clients’ end-to-end net performance and faults. It can immediately inform the users once detecting the faults. The system can also regularly generate analysis report of net performance and optimization. At the same time, users are able to examine the net performance and fault-correcting status through its Web interface. Moreover, TS-BCNMS provides CPE site service, replacement service and rent service. All of them form a kind of differential and highly value-added WAN monitoring and management outsourcing service.
Service Features
1) All-time end-to-end
It provides end-to-end monitor to the client WAN (including CPE) throughout the running time that assuring the net credibility and stability to maximum extent.
2) Activeness
It real-timely monitors the status and finds out the fault actively. Thus, the system makes quick response to CPE fault and site transaction which shortening the correcting time expense to maximum extent.
3) Professional
Experiential engineers provide the high-quality service. They will forward optimal suggestion after complete analysis. They never give up improving the systems’ quality.
4) Transparent
The users are able to examine the net performance and fault-correcting procedure through its Web interface. It is transparent to users for the service quality.
5) Economical
The users will pay the bill according to service period. Moreover, the CPE rent and site service also reduce customer’s cost in initial invest and long-term maintenance.
Advantages
- Provides multi-vendors, multi-networks, multi-subjects topologic views and reduce the operation cost
- Provide overall plan and management and enhance resource utilization ratio
- Simplify controls and enhance product rate
- Integrate service and network and provide end-to-end service
- Relate faults and service and provide active fault alarm
- Real-timely monitor, collect, display, analyze performance data and improve the service
- Introduce international standard technique and adapt the development of network technique
Group Network
Figure Chongqing Telecom, "Network Management Expert services" system solution
The service flat of Chongqing BCNMS locates in the Chongqing telecom building. The flat consists of three parts. They are the client net access, service process and service display. The “net access” includes data collect system, fault trace system and AAA authentication system. Service display is composed of fault alarm and service information system.
1、Client net access
According to “access in the short distance”, there is a special line that links any nodes in WAN between the access router in TS-BCNMS. The special line includes:
- ATM / FR /DDN
- 2M
- MPLS VPN
- In general, its bandwidth is above 512k.
2、Service Transaction
A data collecting system based on SNMP is responsible for collecting information from MIB and TRAP. The system is also responsible for dealing with and analyzing the collected information.
The fault trace system manages the fault treatment process and instructs engineers to deal with the fault, feedback and tracestack.
AAA authentication server is used to manage the authentication of maintenance engineers and note all records.
3、Service Display
Fault information is displayed in sound or graph by means of fault alarm system.
Client service system shows the net performance and fault information through web. Users can visit the data transparently through TS-BCNMS.
Application Solution
The product is adaptive to the big customers who has got some dispersed branches and special- line-linking WAN. The user can choose different net service. For example, if he hasn’t bought the CPE, the user can choose to rent the CPE. The experts of Chongqing telecom will assist to select, buy, test and install the CPE. If the customer has bought CPE, he can also choose one site service between 5*8 hours and 7*24 hours.
The user needs to apply for starting a special-line link and configure SNMP data and router on certain CPE. Then he can examine related information and report through the TS-BCNMS web interface at any time.
Figure Chongqing Telecom, "Network Management Expert services" applications
